Refund policy

At Vients, we take pride in crafting top-tier custom products that our customers love. We understand that plans can change, which is why we’ve got you covered with a comprehensive Return & Refund Policy for our custom apparel, jerseys, hats, backpacks, and sports gear.

 

1. Oops, Customization Error: Spotted a mistake in your order? Contact us within 48 hours of placing it, and we’ll do our best to correct it before it hits production—completely free of charge.

 

2. Changes After 48 Hours: Once the 48-hour window closes, production is underway, making changes difficult. However, don't panic. For small orders (under 2 items), we will remake them for you free of charge. For larger orders, we will work closely with you to minimize any inconvenience.

 

3. Quality Issues: If your product doesn't meet our high standards or arrives damaged, simply reach out within 7 days of receipt for a full refund. We will notify you via email once the return is processed. Please allow some time for the funds to reflect in your account.

 

4. 30-Day Satisfaction Guarantee: You have 30 days from delivery to decide if your purchase is the right fit. Not in love with it? No problem. As long as the item is in good condition, you can return or exchange it—no questions asked.

 

5. Easy Returns: Need to make a return? Just contact us, and we will provide a prepaid return shipping label for a hassle-free experience.

 

We want you to shop with confidence, knowing we are here to support you every step of the way. Have questions? Send us a message anytime.

 

Support Email: support@vients.com

 

Disclaimer

 

• Returns are not accepted after 30 days of receiving your order.

 

• Please note that these custom jerseys are independently designed by us and are not affiliated with or endorsed by any professional sports leagues or brands.

 

• We do not accept returns or refunds for blank items that have been customized or altered for resale purposes.

 

• We reserve the right to update this policy at any time; changes will be posted on this page.

 

• For inquiries about cancellations or other policies, please email support@vients.com.